Frequently asked questions
The #1 Canadian mealkit
Goodfood is a Canadian online grocery subscription service delivering meal kits, read-to-cook meals, and grocery products to your door each week.
With Goodfood, you can learn fun new recipes, discover ingredients and grocery products, save time in the kitchen, and reduce unnecessary food waste.
By cutting out the middlemen, we are able to offer you fresher, higher quality food than traditional retailers at up to 15% lower than super market prices.
Looking for more information?
Use the quick links below, check out the answers to your questions or contact us.
Goodfood subscription
Designed with flexibility in mind, you can load up your Goodfood basket with any combination of meal kits, ready-to-eat meals, and grocery products.
Goodfood meal kits come with all the perfectly portioned raw ingredients you need to cook delicious meals at home with no food waste. Each recipe features easy-to-follow instructions and a delicious and healthy balance of protein, veggies, and carbs.
No, you can easily skip a week anytime! Simply visit the "Weekly deliveries" page in the member section of the website and click "Skip Week" on the week you would like to pause your delivery. It's just as easy to unskip a week if you change your mind. You can also [manage up to 8 weeks of deliveries ahead of time](https://www.makegoodfood.ca/profile/change-delivery "Schedule Deliveries").
Our system automatically curates recipes for your weekly order based on your plan and diet preferences. You can keep the preselected recipes and receive a curated delivery, or you can customize your basket however you'd like with any combination of meal kits, grocery products, ready-to-eat meals, and more. You can modify your basket or skip a week before the cut-off period (indicated on the weekly tab at the top of your selection page).
We accept all major credit cards (Visa, Mastercard, AMEX, etc.), as well as Visa Debit and Mastercard Debit.
Our payment processing system is managed by Stripe, one of the largest online payment processors in North America. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually and is our partner of choice to ensure the security of your payment information.
An important note about automatic credit card information updates:
• Even if your physical card has been replaced by the issuing bank, your saved payment method details may automatically update. Stripe works with card networks to attempt to automatically update saved card details whenever a customer receives a new card (e.g., replacing an expired card or one that was reported lost or stolen). This means you can continue using our service without interruption and reduces the need to collect new card details whenever a card is replaced.
• Automatic card updates require card issuers to participate with the network and provide this information. It is not possible for us to identify which cards can be automatically updated, but you can contact your financial institution for more information.
Our acquisition coupon policy is applicable to new members only. New members can only use one acquisition coupon offer per member, one account per address, and a credit card can only be used on one account.
Once you become a member, you'll have access to exclusive member-only deals and you can earn free Goodfood credits by referring friends and family.
A base meal kit is determined by your selected plan's base(lowest) cost recipe.
A premium recipe is anything that incurs an additional fee per portion.
Our system automatically curates recipes for your weekly order based on your plan and the preferences you selected. You can customize your basket however you'd like with any combination of meal kits, grocery products, ready-to-eat meals, and more.
On your selection page, click on each individual recipe to see more details like the ingredients, allergens, and nutritional information. You can select upcoming recipes up to 4 weeks in advance.
To view your cart, click the shopping cart icon in the top right-hand side of your selection page to show the recipes and/or products selected for the upcoming week, as well as the final cost of the scheduled order.
Orders are processed in our system on a weekly basis:
- Sundays at 11:59 PM (EST) to prepare for upcoming deliveries on Thursdays.
- Mondays at 11:59 PM (EST) to prepare for upcoming deliveries on Fridays.
- Tuesdays at 11:59 PM (EST) to prepare for upcoming deliveries on Saturdays.
- Wednesdays at 11:59 PM (EST) to prepare for upcoming deliveries on Sundays;
- Thursdays at 11:59 PM (EST) to prepare for upcoming deliveries on Mondays;
- Fridays at 11:59 PM (EST) to prepare for upcoming deliveries on Tuesdays;
- Saturdays at 11:59 PM (EST) to prepare for upcoming deliveries on Wednesdays.
If there is an issue with payment at the time of processing the order, you will receive an email letting you know you need to update your payment information. Our system will automatically retry the payment the following day.
You can cancel your subscription by contacting our Member Happiness team on our live chat (Monday to Friday from 8:00 AM to 10 PM or Saturday & Sunday from 9:00 AM to 5 PM EST).
Yes, our mobile app is live on the Apple App Store (iOS) and Google Play (Android).
You can download the app using these links
https://apps.apple.com/app/apple-store/id1547708112
https://play.google.com/store/apps/details?id=com.makegoodfood.goodfood
With our referral program, you can send a free box worth up to $135 to a friend for free through your personal referral link. You will automatically receive a $15 credit every time a new member signs up using your link and successfully places an order.
Please note that our referral program offer may change from time to time and special offers may only be available on specified days. Recipients must be new members in order to claim the offer. Our policy regarding discount coupons also applies to our referral program.
Goodfood does not have any sign up or cancellations fees. However, there are sometimes fees charged based on your account and the type of delivery you are processing:
Delivery Fee: $0 for orders $80 or more. A $9.99 fee is added for orders below $80.
Rural Fee: An additional charge of $3.99 to cover for increased expense of delivering to rural areas. You are considered rural when the first 3 characters of your postal code have a 0 in it. (e.g. J0P)
Frozen Box Fee: a fee charge to pay for the additional box necessary to ship frozen products. It is waived for orders where the dollar value of frozen products is $64.99 or more.
Feel free to contact our Virtual assistant Fred at all times or our Member Happiness team on our live chat (Monday to Friday from 8:00 AM to 10:00 PM EST or Saturday & Sunday from 9:00 AM to 5 PM EST)!
Managing your account and payment methods
Our system automatically curates recipes for your weekly order based on your plan and the preferences you selected. You can customize your basket however you'd like with any combination of meal kits, grocery products, ready-to-eat meals, and more.
On your selection page, click on each individual recipe to see more details like the ingredients, allergens, and nutritional information. You can select upcoming recipes up to 4 weeks in advance.
To view your cart, click the shopping cart icon in the top right-hand side of your selection page to show the recipes and/or products selected for the upcoming week, as well as the final cost of the scheduled order.
Click on your name in the upper right corner of the screen. A drop-down menu will appear. You can then click on " [Subscriptions](https://www.makegoodfood.ca/profile/subscriptions "Change Preferences") ", make changes to your account. At the bottom right click on "Edit" in the desired section, and click save when done.
You can easily skip a week free of charge before the cut-off period (indicated on the weekly tab at the top of your selection page).
To do so, Click on your name, Click on Subscriptions, Click on Manage scheduled deliveries, Click on Skip for the desired week.
For deliveries on Sundays, Mondays, Tuesdays, and Wednesdays, you can skip until the preceding Wednesday by 11:59 PM (EST). For deliveries on Thursdays, Fridays, and Saturdays, you have until the preceding Saturday by 11:59 PM (EST). No changes can be made after these cut-off days.
Examples:
- If you have a delivery scheduled for Monday, January 11th, you have until Wednesday, January 6th at 11:59 PM (EST) to make your selections or skip the week.
- If you have a delivery scheduled for Friday, January 15th, you have until Saturday, January 9th at 11:59 PM (EST) to make your selections or skip the week.
Please note: If you modify your plan type, any weeks you have previously skipped will be automatically unskipped.
Yes! You can change the type or size of your plan before the weekly cut-off in the Member Area of your Goodfood account.
To do so:
- Log in to your account and click on your name in the top right corner, then click "Subscriptions".
- Click on "Edit" in the "My Meal Kit Plan" section.
- Browse the different options available and then click "Save" at the bottom to update your plan.
You can cancel your subscription by contacting our Member Happiness team on our live chat (Monday to Friday from 8:00 AM to 10 PM or Saturday & Sunday from 9:00 AM to 5 PM EST).
With our referral program, you can send a free box worth up to $135 to a friend for free through your personal referral link. You will automatically receive a $15 credit every time a new member signs up using your link and successfully places an order.
Please note that our referral program offer may change from time to time and special offers may only be available on specified days. Recipients must be new members in order to claim the offer. Our policy regarding discount coupons also applies to our referral program.
To edit your details:
- Log into your account, click your name in the top right corner, then click "Edit Profile".
- Click on "Edit” in the section: Delivery Address.
- Update the necessary details and click "Save" at the bottom.
Please note that these changes must be done before the cut-off period in order for the information to apply on your next order.
To access your delivery schedule:
- Log into your account, click on your name, click on Subscriptions, click on Manage scheduled deliveries, click on Skip for the desired week
- You'll be able to skip up to 12 weeks of deliveries ahead of time.
To view your previous deliveries ensure your account is active:
You can view your order history by clicking on your name in the upper right-hand corner. A drop-down menu will appear and you can then click on the "Deliveries" button. This will bring you to a new window. Once on this new window, you can then locate all your [Upcoming deliveries](https://www.makegoodfood.ca/deliveries/upcoming) (yet to be delivered) and [Past orders](https://www.makegoodfood.ca/deliveries/past-orders) (All your past orders beyond the delivery date) . You can see the delivery dates on the left-hand side of the screen. When you have located the delivery you wish to review you can then click the "View Invoice" button to get a detailed breakdown of your order.
To edit your credit card details:
- Log into your account, click your name in the top right corner, then click "Profile".
- Click on "Payment" on the left-hand side.
- Update the payment method details by clicking edit beside Payment information and click on "Save" at the bottom.
Since Goodfood is a subscription service, the system requires a credit card to create an account. The payment methods we accept are credit cards (Visa, Mastercard, AMEX, etc.), as well as Visa Debit and Mastercard Debit.
We don't accept the use of prepaid credit cards with our service.
As a new member, we will require you to add a valid credit card to complete the sign.
Unfortunately, we will no longer be able to add a new pre-paid card to the accounts.
However, if you are currently using a pre-paid card, we will not remove/block your saved prepaid card(s).
Once your account has been created:
- Log into your account, click your name in the top right corner, then click "Profile".
- Enter your gift card code and click on “Redeem a gift card".
- Enter the Gift card number and click “Redeem”.
The amount of the gift card will be added as Goodfood credit to your account, which you can view in the top left-hand side of your Member Area.
To update your password:
- Log into your account, click your name in the top right corner, then click “ Profile".
- Click on Edit beside "Change Password"
- Enter your old password as well as your new password and click on "Save" at the bottom.
Recipes and ingredients
Transparency is one of our core values, and that’s why there’s no mystery around the origin of our products: at least 85% of the contents of your box are either sourced from Canadian farms and local businesses or packaged right here in Canada.
When this isn't possible due to seasonal availability or other factors, we source ingredients with the best quality/price ratio available on the market. That means you’re eating the freshest seasonal ingredients at an affordable price year-round.
During the selection process, we work hard to bring you only the best quality products. That's why we prioritize ingredients without additives or preservatives and ensure that our meat and fish come from eco-responsible sources.
You can learn more about our commitments here: https://www.makegoodfood.ca/our-commitment
We take great care to ensure that all of our food is prepared safely. We indicate on each recipe the allergens contained in the recipe, and our ingredients are proportioned in individual packages which makes it easy to swap out ingredients. However, all of our boxes are assembled in the same processing facility, which means we cannot guarantee that there isn't cross contamination. If you have a severe food allergy and want to ensure the utmost caution, we do not recommend you order a Goodfood box.
A base meal kit is determined by your selected plan's base(lowest) cost recipe.
A premium recipe is anything that incurs an additional fee per portion.
Our system automatically curates recipes for your weekly order based on your plan and the preferences you selected. You can customize your basket however you'd like with any combination of meal kits, grocery products, ready-to-eat meals, and more.
On your selection page, click on each individual recipe to see more details like the ingredients, allergens, and nutritional information. You can select upcoming recipes up to 4 weeks in advance.
To view your cart, click the shopping cart icon in the top right-hand side of your selection page to show the recipes and/or products selected for the upcoming week, as well as the final cost of the scheduled order.
Click on your name in the upper right corner of the screen. A drop-down menu will appear. You can then click on " [Subscriptions](https://www.makegoodfood.ca/profile/subscriptions "Change Preferences") ", make changes to your account. At the bottom right click on "Edit" in the desired section, and click save when done.
Absolutely! Every box is carefully packaged with ice packs and insulation material to stay fresh for up to 48 hours while on its way to you. For best results, place the contents of your box in your refrigerator as soon as you can.
No. There are certain items that we send that are pre-washed, such as our pre-cut ingredients, but we strongly recommend washing all fruits, vegetables, and herbs before using them in the cooking process.
Our chefs believe that flash-frozen fish results in better quality than fresh fish that may have been sitting on ice at the supermarket for a few days. We work with fisheries that utilize this method to ensure that the fish is frozen at the peak of its freshness.
As our boxes are designed to keep your meals fresh, it's possible that your fish may arrive partially defrosted. If that is the case, simply leave the fish in your fridge overnight to let it fully defrost before cooking the next day.
A drizzle represents 1 teaspoon of oil.
Goodfood uses avocado oil for its recipes, due to its versatility and neutral flavour. You may use whichever oil you prefer. Note that nutritional values may differ.
In our efforts to provide good-er meals to our Goodfoodies, we have introduced alternative meat protein options on our weekly menu, including organic meats on certain recipes.
While we source organic whenever possible, we prioritize sourcing our ingredients from Canadian farms because we know that local food is fresher. (in our case, about seven days fresher than what you’ll find at the grocery store!), more nutritious and less heavily packaged. And we know that by sourcing locally, we’re supporting the economies where our valued customers live and work.
Food freshness
Our meals are designed to stay fresh for up to a week following the delivery of your box.
We recommend that you consume any non-vegetarian recipes according to the “best before” date indicated on the protein packaging.
Certain proteins packed in your orders will have been previously frozen at the peak of their freshness and will be delivered to your door partially defrosted. Feel free to cook them within the number of days indicated on the packaging, or store them in your freezer for consumption at a later time - both options will yield an equally delicious result!
Fresh proteins will always be marked with a 'best before' date on the packaging. These should be prepared prior to this date or stored in your freezer for consumption at a later time. Frozen meat or seafood should always be thawed in the fridge overnight prior to being consumed.
Grocery products may have a 'best before' date label. If not, please refer to the instructions on the packaging label for more information.
For ready-to-eat salads, it is recommended to consume them within three days and for fresh ready-to-eat meals within four days (excluding the day of arrival), as we do not add any additional preservatives and want to ensure a top-quality experience
Feel free to remove the produce from your recipe bags and store them in your vegetable crisper drawer to help extend shelf life.
If for any reason your ingredients aren't in the condition you were expecting, please take a photo and send it to our Member Happiness team on our live chat (Monday to Friday from 8:00 AM to 10 PM or Saturday & Sunday from 9:00 AM to 5 PM) so we can make it right under our Freshness Guarantee.
Sustainability and commitments
Transparency is one of our core values, and that’s why there’s no mystery around the origin of our products: at least 85% of the contents of your box are either sourced from Canadian farms and local businesses or packaged right here in Canada.
When this isn't possible due to seasonal availability or other factors, we source ingredients with the best quality/price ratio available on the market. That means you’re eating the freshest seasonal ingredients at an affordable price year-round.
During the selection process, we work hard to bring you only the best quality products. That's why we prioritize ingredients without additives or preservatives and ensure that our meat and fish come from eco-responsible sources.
You can learn more about our commitments here: https://www.makegoodfood.ca/our-commitment
The cardboard box, insulation liner, bags, and bottles are made of recycled materials and may be entirely recyclable depending on your location. Simply place them in your recycling bin according to your municipality's regulations.
Our ice packs are made of 98-99.5% water and 0.5-1% Sodium Polyacrylate. This saline solution is designed to get colder than ice and is gel-like when melted. The non-toxic solution can be discarded in the garbage, and since the bag is composed of LDPE (low-density polyethylene), it is completely recyclable (where accepted)!
The health and safety of our members and employees is of upmost importance. We provide masks, eyewear protection, and safety barriers for the team members in our facilities. We have also hired nurses and a security team to ensure the best possible health screening for our employees and to reinforce social distancing measures inside and outside of our establishments for the health and safety of our staff. In the event that an employee would exhibit symptoms, they are advised to self-isolate as per Health Canada guidelines.
Our couriers exercise contactless deliveries in their best efforts to leave the box safely at your door while respecting social distancing protocols. We are in constant communication with our delivery partners to ensure a common contingency plan is followed.
Our team is growing! Check out our Careers page to browse current job openings and apply for a position that interests you.
To learn more, visit our careers page at: https://www.makegoodfood.ca/en/careers
Delivery
From big cities to tiny towns, we deliver across Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, and the Maritimes.
If you would like to verify if we're delivering in your region, you can reach out to our Member Happiness team on our live chat on the bottom-right of your browser, and if you're on our app, under Account > Support. We'll be happy to assist you!
Depending on your postal code, we offer deliveries up to 7 days a week from Sundays to Saturdays. When signing up, your address will provide you with a list of delivery days available in your area.
Our delivery hours are the following:
- Up until 8 PM local time for residential addresses.
- Up until 5 PM local time for offices.
Depending on the availability for your region, you may also have the choice of receiving your orders between 6 PM to 10 PM local time in our Afterhours program.
Please note that as we use private delivery companies, we cannot be sure of the exact time your box will be delivered.
We recommend verifying your building policies to make sure that perishable products are welcome for delivery if you're not in.
If you have specific delivery instructions, log into your account and click "Profile" , click on Edit beside “Delivery address “ and then add the information under the "Delivery Instructions" section. Click save.
You don't have to be home to receive your delivery! You can specify details in the "Delivery Instructions" section of your account (like a buzzer number or where to leave the box) so the courier can accommodate the request.
The drivers are advised to follow instructions wherever possible within time constraints. If there are issues reaching a member or the concierge is unavailable, boxes will be left as securely as possible.
Alongside our in-house couriers, we employ third-party delivery partners to help us get your box delivered to your doorstep on time. If you ever have any questions regarding your delivery, please reach out to us directly.
Absolutely! Every box is carefully packaged with ice packs and insulation material to stay fresh for up to 48 hours while on its way to you. For best results, place the contents of your box in your refrigerator as soon as you can.
Unfortunately, there may be unexpected delays or cancellations due to poor weather conditions. We work closely with our delivery partners to notify you as soon as possible should your delivery be affected. We suggest adding chef@makegoodfood.ca to your email contact list to make sure you receive delivery updates.
We prioritize the safety of our employees and partners and if a driver cannot complete delivery due to the path to your door being blocked or too icy, the delivery may be reattempted the next day.
Our meals are designed to stay fresh for up to a week following the delivery of your box.